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Privacy Policy

Passtime Crafts is committed to protecting the privacy of your personal information.

This Privacy Policy tells you how La Habra Group Pty Ltd (“we”/ “our”/ “us”) will handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles or, where applicable, other data protection laws (such as those in force in the European Union).

We will update our Privacy Policy if the way we handle personal information changes or as required by law.  Updates to our Privacy Policy will be published on our website.

1. Collecting your personal information

1.1 Types of information we collect

The personal information that we collect will depend on your relationship with us and the service you have requested. It may include:

  • your identity and contact details including; name, address, email address, phone number, date of birth, gender or other identification details;
  • payment information in connection with an order booking or additional products or services purchased through our website or our Customer Support services;
  • IP address or MAC address when using our website or mobile applications (and other associated details, including the city associated with your IP or MAC address, the date and time of your visit to our website, pages viewed, the URL of the website that you viewed before our website and the type of browser you use);
  • if you use social media, any information that you allow the social media site to share with us;
  • your feedback and opinions about our products and services; and
  • information relating to your dealings with us, including insights about you so that we can better understand your preferences and interests

1.2 How we collect personal information

We collect your personal information in a number of ways. We may collect your personal information directly from you or in the course of our dealings with you, for example when you:

  • provide personal information to us, for example, when you make or update an order, subscribe to our email or other communications, provide feedback to us or otherwise interact with us;
  • visit our website, social media channels or mobile applications;
  • complete a form for us;
  • contact our Customer Support personnel. We record all calls in and out of our Contact Centre and so we will collect any personal information you provide during the call; or

We may also collect personal information about you from other people or organisations. This may include our related entities and:

  • a person who makes, changes or enquires about an order on your behalf or who otherwise interacts with us on your behalf (such as a family member, sales agents or your employer or other representative as part of a corporate or group order);
  • our service providers and contractors;
  • third parties who conduct market research or run competitions and other promotions on our behalf or for which we are the sponsor;

We may combine and compare personal information that we hold about you with other information collected from, or held by, others. More information about why we do this is provided under ‘Why we collect personal information’.

1.3 Why we collect personal information

We collect your personal information for a variety of purposes and on different legal grounds. Most of the time, we collect your personal information so that we can provide you with our services and any products that you may have requested and to enter into and perform our contract with you.

We collect your personal information to carry out our functions and activities because we have a legitimate business interest in handling your information for these functions and activities. This may include:

  • to develop insights about you so that we can better understand your preferences and interests. We do this to identify products, services that may be of interest to you, personalise your experience and enhance the products and services offered by us. In these cases, both we and these third parties have an interest in researching and analysing the services our customers want and personalising our offers so we're better able to provide products and services that are relevant to you. We may also use trusted service providers to undertake the process of creating these insights; and
  • to help us continuously improve the services and products we offer and respond to your feedback, queries and complaints.

We also collect your personal information to comply with legal, audit, reporting, record-keeping and investigation requirements and for operational and regulatory compliance purposes.

2. Use and disclosure of your personal information

We will use and disclose your personal information for the purposes described in ‘Why we collect your personal information’.

Your information will not be disclosed or sold directly to any outside or third-party entities, however, may be used in the following circumstances:

  • to our related entities;
  • to our partners, other companies and connected partners about your orders and enquiries; for example shipping partners in relation to delivery;
  • to another person if they made an order on your behalf, or are named in your order;
  • to the account holder of the account used to pay for your order;
  • payment fulfilment, financial institution security services and credit reporting agencies;
  • in connection with the investigation of fraud or suspicious activity relating to services provided by us, our related entities, our other partners;
  • where permitted or required by law or order of a court/tribunal; and
  • to various law enforcement agencies, regulatory authorities and governments in Australia and around the world and their service providers.

If we need to handle your information for any other purpose, we will only do so with your consent or where you may otherwise reasonably expect us to do so.

3. How long do we keep your personal information?

We will keep your personal information for as long as we reasonably require your personal information for any valid and lawful purpose. These purposes include to provide you with our services and any products that you have requested, exercise our rights and perform our obligations under a contract, investigate and defend actual or potential claims, comply with our legal obligations and other purposes permitted by law.
When it is no longer reasonably necessary for us to keep your personal information, your information will be destroyed or put beyond use.

4. How we use cookies and web-tracking tools

Cookies are tiny files sent to your browser and stored by your browser on your computer or other device that you're using to access our website or use our mobile applications.
Our cookies collect your IP address or MAC address, the city associated with your IP or MAC address, the date and time of your visit to our website, pages or advertisements viewed, the URL of the website that you viewed before our website and the type of browser you use.

We also use web tracking/analytic tools that generate detailed statistics about traffic to our websites, traffic sources and how you interact with advertisements on our websites and third party websites. These tools can also measure and record conversions and sales. 

The cookies and web-tracking tools allow our websites and mobile applications to interact more efficiently with the device you are using and to help us improve the content and functioning of our websites and mobile applications.

We also use cookies to help us and our third party service providers present targeted and customised advertising to you on our website and on third party websites.

5. Our marketing and your personal information

We use personal information that we hold about you to identify services and products that may be of interest to you. 

We may contact you by email, text message or other digital service (such as through our applications that you install on your device such as mobile or iPad), phone or post to let you know about specials, offers and promotions. 

We also use internet-based marketing including targeted online advertising and online behavioural marketing. We may disclose your personal information to our related entities partners to allow them to tell you about a product or service that may be of interest to you, based on your transactions with us. Our marketing agencies may also contact you using your personal information that they already hold, or we may provide your personal information to them, in order to serve you with more relevant advertising about our services and products.

You can contact us any time if you no longer wish to receive marketing materials from us or our related entities.  If you receive a marketing email from us, you can opt-out from that particular category of marketing email by clicking the “Unsubscribe” link at the bottom of the email.

6. Storage and security of your personal information

6.1 Our systems

We hold personal information electronically in our Australian hosted IT systems and databases. We also hold personal information in hard copy paper files.

We take reasonable steps to protect the information that we hold about you from misuse, interference and loss, and from unauthorised access, modification or disclosure.

We do this by having physical and electronic security systems and by limiting who can access your personal information. We also have online and network security systems in place for our websites, so that the information you provide us online is protected and secure. However, because of the nature of the internet, we cannot guarantee the security of your personal information.

Please contact us if you become aware of any breach of security.

7. Rights in respect of your personal information

7.1 General – access to and correction of personal data

You have a right to request access to or correction of your personal information held by us.

If you wish to access, correct or update any personal information that we hold about you, please contact us.  We will need to verify your identity before we can process your request. 

We will respond to your request within a reasonable time of you making the request and give you access in the manner you requested, unless it is unreasonable or impracticable for us to do so.

Sometimes we will be able to respond to your query over the phone, but sometimes we may need your request in writing and we might need some time to gather the requested information and get back to you. These more complex requests usually take us between 14 and 30 days.

There may be reasons why we cannot give you access to the information that you have requested, or we refuse to correct your personal information. If this is the case, we will let you know these reasons in writing. If we refuse you access or to correct your personal information, you can make a complaint about this, by following the complaint procedures in this Privacy Policy.

If we refuse to correct your personal information that we hold, you can ask us to associate with that information a statement that the information is inaccurate, out-of-date, irrelevant or misleading.

8. Changes to our Privacy Policy

We may update our Privacy Policy from time to time. Our Privacy Policy was last updated in November 2020. By continuing to use our website or otherwise continuing to deal with us, you accept this Privacy Policy as it applies from time to time.